Owify CRM

OUTBOUND CALL CENTER IN THE CLOUD

All in one place

An advanced solution for receiving and making calls from background data bases, where leads are built and connects to other systems.

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Processed calls

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Improved agent productivity

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Improving Customer Satisfaction (CSTA)

Web Interface

The user needs headphones and a microphone. It also works in webRTC-supported mobile browsers (Chrome, Edge).

Lead based system

If a call arrives and the number is already in the system, the customer card will appear. If not, an empty card opens so that the agent can fill it out during the conversation. Leads can also be imported.

Lead structure

It's up to the customer to determine which fields they need and to create their own lead base. The system also allows for a multi-line data structure. This means that we can make a form on the lead where we can record orders, appointments, etc.

Lists / Campaigns

Administrator can filter certain leads from the entire lead database (e.g. By country, city, service, etc.) and add them to the list. This list is then assigned to agents through rights.

Active statistics

The administrator has an insight into how any leads are in each list/campaign and how many have already been called. Besides, he sees how many leads haven't been called yet, how many have been called one time, two times...

Parameters

The administrator has many list/campaign setup options. It can set which number to be called from, it can set a script, which, when the customer reports, the agent then reads it. It can determine which fields, from the list of all fields on the lead, the agent will see; can determine the number of times the customer is most called; if he does not answer, he can determine how long he must wait before the customer is called back, etc.

Conversions

The administrator determines what a conversion is. A conversion can be for a customer to answer to place an order or fill out a field from the lead list.

Import data

The system allows you to import leads. When importing, it checks the correctness of the phone number, as the correct format of the telephone number is a precondition for efficient use of the system.

DNC

The agent can place the number on the Do not Call list. The system will never call such a number again. The administrator can modify the list.

GDPR recording

The administrator can specify a recording mode at the list/campaign level: Do not record, record everything, GDPR recording. For GDPR recording, the administrator prepares a set of business events for which the call can be recorded (sales, support...). When the call ends, the agent is asked if the call is saved and he is offered a list to choose from.

Clips

The administrator can review dial recordings according to agant.

Automatic call on out

The system can automatically call lead from a campaign. So he calls them in advance, given the number of registered agents, so agents wait as little time as possible to call. It's a waste of time waiting for an agent to report.

Outgoing/incoming SMS

If the lead has a mobile number, an SMS can be sent. Inaddition, for certain countries, we can also open an incoming SMS number. Whenyou receive an SMS, the SMS connects to the lead.

Call back

During the conversation the agent can select a callback to call the customer back on a given day and time. That's how he has an overview of the list of who to call. When a lead is called on a specific date it is removed from the list.

Data export

The customer makes his own export which fields he needs. Thus one export can be for the accounting program, another for printing labels for the carrier...

Missed calls

The system records missed calls at list/campaign level. The agent can call the client back. When he calls the client, the client is deleted from missed calls.